FAQ

What are your hours?

We are open 7:30pm-11pm every Friday and Saturday in the month of October. Additionally we will be open Friday- Monday leading into Halloween. Please see the Calendar here for exact dates:

Can I buy tickets in advance?

Yes. Purchasing tickets online and in advance is highly recommended and the only way to guarantee entry upon your arrival at Nightmare Realm. Walk-up sales are subject to availability depending on volume of online sales.
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Where do I need to be to enter into the show?

To experience a night at Nightmare Realm you will want to head to Paw Paw High School to board the bus. Please do not arrive more than 15-20 minutes early.
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"My ticket says 7:30pm on it, does that mean I have to be there at 7:30pm?"

No. The 7:30pm just means Nightmare Realm starts its buses on rotation at 7:30pm. We do not have timed ticketing for the 2022 season, so you can arrive any time between 7:30pm and 11pm and get into the attraction.


Does Nightmare Realm accept credit cards?

Yes, we take Visa and Mastercard.
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Does Nightmare Realm accept cash?

Yes, on-site in the parking lot we do accept cash.
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I just bought my ticket online…do I still have to wait in line when I get to the Haunted House?

Unless you bought VIP passes, which get you speed entry onto the bus and into the attraction, General Admission passes will have a wait time when you get to the haunted house. To make all wait times more entertaining and horrifying for our guests we do have Creatures from the Realm in our parking lot, on our buses, and in our midway and Queue areas. This ensures more of a terrifyingly fun experience all around.
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Are the monsters allowed to touch you?

No, the monsters within the attraction will not touch you. Cid on the other hand....
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Are there any age restrictions?

Nightmare Realm is recommended for ages 13 years and older. This is because of gore and intense situations. We have had many guests under the age of 10 visit us and have a great time. With that being said we have had many adults leave crying. It is all up to the guardians discretion on if they think their minor can handle horror. Anyone younger than 16 years old NEEDS a guardian or responsible party to ride the bus with them. There are no special prices for minors and no refunds if anyone decides not to finish the haunt. There are many emergency exits throughout each attraction in case anyone gets too scared to continue.
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If my child wants to go into the attraction do I have to go as well?

If your child is over the age of 13 they are welcome to come to the attraction and experience the show with a paid ticket. As a guardian not desiring to experience the show we offer you a free ride on our bus and free entry into our midway to relax and enjoy some horror movie clips, or some food if you choose to purchase it until your party is finished with their walk through.
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Is there a lot of smoke in the haunted house?

We do use fog machines at Nightmare Realm. Should you find the smoke too intense there are emergency exits throughout the attraction.
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Are there strobe lights?

Yes, we do use strobe lights occasionally. We do not recommend anyone with sensitivity to bright strobe lights, loud noises, or intense scents to enter Nightmare Realm presents Retribution.
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Once we’ve used our ticket can we go through again with the same ticket?

No. But a "Go Again" pass can be purchased at our concession stand, that will allow our customers to go through a second time, entering through the VIP line for only $10.
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Can we be thrown out of the park for any reason?

Yes. We do not allow foul language, pushing, vulgar behavior, weapons of any kind, alcohol, etc. We have a list of rules just like anyone else that must be adhered to for your own safety. Those in violation of these rules may be asked to modify their behavior or leave the property without a refund.
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Do you serve alcoholic beverages?

NO! And they are not allowed on the property, so please do not bring any.
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Is smoking allowed?

Smoking and Vaping are only allowed in the parking lot and outside of the General Attraction Area (right where the bus drops you off and where the bus picks you up). Smoking and Vaping are NOT allowed within the attraction, either indoors or outdoors, in the queue lines or midways.
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Can we take flash photos of your haunted houses?

No photography of any sort is allowed in the haunts. Haunted houses are dark and people’s eyes (especially the actors/actresses) adjust to the low light. When you flash your camera you’re not only ruining other customers’ experience but you’re hurting the actors’ eyes. Although no photography or videotaping is allowed inside (including nightshot), the monsters working outside will quite often pose for pictures. Nightmare Realm also has 3 selfie stations themed with different elements from our show for you to enjoy taking pics at.
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What can’t we bring with us inside your haunted houses?

No pets! No weapons! No alcoholic beverages! No cameras! No smoking! No vaping! No laser pointers or flashlights! No food or beverages!
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Do you sell beverages and souvenirs at your attractions?

‍Yes. We sell souvenirs at our gift shop including t-shirts, sweatshirts, hats, patches, and more. Our midway features a concession stand with pizza from Erbelli's Pizzeria, cider and donuts from VerHage's Cider Mill & Bakery, Coffee from Biggby, snack packs from Blonda's Cooking, and assorted candy bars.
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Can we win free tickets?

‍Follow Nightmare Realm Kalamazoo on Faceboook and Instagram for free ticket giveaways.
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Any other questions please email us at NightmareRealmKalamazoo@gmail.com